Reference

Legal Terms for Your Account

We keep this page focused on the rules that shape your account, payment checks, and data requests across slots, live tables, and crash games.

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Jurisdiction, Data, and Payment Checks

4dprez Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This notice sets the legal frame for your account in Indonesia. We collect only the details needed to run the wallet, confirm name matches, answer data requests, and keep a record of support contact. That can include your profile name, email, device type, IP logs, and

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payment references tied to DANA, OVO, GoPay, or QRIS. We may also keep transaction and access logs where local law, accounting rules, fraud checks, or dispute handling require it. If you send a correction or access request, we compare it with the details on file before
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we act, so the right account gets the right change. If a local rule gives you a stronger right than this page, that local rule controls. Nothing here changes your duty to keep your login details and payment name accurate, and we may pause a request
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until we can verify ownership.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Where to Send Legal Requests

When you need a legal or data request handled, use the same contact route every time so we can link your message to the right account.

Live Chat Open the chat bubble and send your question with your username, the account email, and the device you used. We answer policy requests in English and keep the thread attached to the same case.

WhatsApp Use WhatsApp for correction requests, access checks, or a payment-name match on DANA, OVO, GoPay, or QRIS. Our team is active 09:00-23:00 WIB and will ask for the same details each time.

Email Email suits written requests from the address on file. Add your account name, what you want changed, and any proof we ask for, then wait for our confirmation before the request moves ahead.

DATA AND ACCESS

How We Handle Your Data

We treat account handling as a working process, not a slogan. That means we keep only the data needed for access, support, and recordkeeping, and we give you a clear route for…

Data Handling

We store only the account data needed to verify actions and answer requests, such as name, contact route, device type, and payment references. We do not ask for extra details unless the request itself requires them.

Cookies

Session cookies keep you signed in while you move between account pages on phone or desktop. If you clear or block them in Chrome, Safari, or your mobile browser settings, you may need to pass the access check again.

Account Security

Change your password from Account > Security > Password, then update recovery details if your phone number changes. We may hold a request if the login device, name, and payment profile do not match.

Retention

We keep logs only for the period needed for disputes, fraud checks, billing records, and legal duties. After that, we remove, anonymize, or archive them in line with the rule that applies to your case.

Change Requests

If you want a correction, data copy, or account closure request, contact us from the address on file and name the exact field you want changed. We use that step to avoid changing the wrong account.

Contact and Escalation

For a legal concern, ask support to escalate the case and include the wallet name on DANA, OVO, GoPay, or QRIS if it matters. We will reply with the next step and the channel we need.

Questions About Data and Access

These questions cover the points you usually ask before opening an account: which law applies, what data we keep, how to ask for a change, and how long records stay on file. If you use DANA, OVO, GoPay, or QRIS, the same contact rules apply. When local law requires extra checks, we will tell you which step to take and which channel to use.

Your account follows the law that applies in your location, and access is available only where local law permits. If a local rule conflicts with this page, the local rule controls and our team will apply it to your request.

We compare the wallet name on DANA, OVO, GoPay, or QRIS with the account name to help prevent wrong-account changes and misrouted payments. If the names do not align, we may ask for a correction before moving ahead.

We keep the data needed for account operation, support, and legal duties: name, contact route, device data, access logs, and payment references. We do not expand that set unless the request or a legal duty requires it.

Send the request from the address on file, tell us the exact field you want changed, and add the current details we need to match the account. If we need proof, we will say which item to send.

Yes. Ask support from your registered email and name the account details you want copied. We may ask a short verification question first, then we will send the file through the same contact route.

We keep records only as long as we need them for disputes, fraud checks, finance records, or a local legal duty. After that, we remove, anonymize, or archive them according to the rule that applies.

Use live chat, WhatsApp, or email, and include your username plus the account email so we can route the case correctly. Our support team works 09:00-23:00 WIB and will confirm the next step.

Legal Terms for Your Account

Where to Send Legal Requests

How We Handle Your Data

Data Handling

Cookies

Account Security

Retention

Change Requests

Contact and Escalation

Questions About Data and Access

01 Which law applies to my account?

02 Why do you check my wallet name?

03 What data do you keep from me?

04 How do I request a correction?

05 Can I ask for a copy of my data?

06 How long do you keep records?

07 Who do I contact for a legal request?

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