Reference

4dprez Kebijakan Privasi untuk Indonesia

We explain how we collect, use, and protect your account data, cookie records, and wallet references when you open an account or send a privacy request.

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4dprez 4dprez Kebijakan Privasi untuk Indonesia
CONTACT ROUTES

Where Privacy Requests Go

Privacy questions should not sit in a queue. You can reach us through live chat, email, or the account form, and we answer every day from 08:00 to 24:00 WIB.

Live Chat Open a privacy chat from the site and tell us what you want changed, checked, or removed where local law permits. We are online every day from 08:00 to 24:00 WIB and reply in English.
Email Send longer requests by email if you need a copy of the records we hold, a correction, or a question about cookies. Include your registered phone or email so we can match the right account and answer faster.
Account Form Use the account form for name, email, password, or wallet updates. We review it after matching the request against your current account data, then we confirm the next step through your registered contact.
DATA HANDLING

What We Keep and Why

We treat privacy as an account-control task, not a slogan. We log the device, browser, IP, session time, and wallet reference when needed to spot duplicate sign-ins or payment mismatches.

Data capture

We collect only the data needed to run your account: name, contact details, device type, IP, session time, and the payment references tied to DANA, OVO, GoPay, or QRIS requests. That keeps audits traceable and support replies accurate.

Cookie handling

Cookies remember login state, language choice, and repeat-device trust so you do not need to recheck every page. You can clear them in your browser at any time, though some settings will reset on your next visit.

Security checks

When a password, email, or wallet detail changes, we may ask for a confirmation step through the registered phone or email. That extra check helps us stop account takeover and wrong-account edits before they spread.

Retention window

We keep records only while they are needed for support, security, dispute handling, and legal retention. After that, we remove or anonymize them when the applicable rule allows, so old files do not sit longer than needed.

Change requests

If you want to see, correct, or delete data where local law allows, contact us from the registered account path. We will tell you what we can do, what we must keep, and why, then confirm the result through your contact.

Contact route

Privacy requests go to live chat, email, or the account form. We use the smallest internal access needed to handle your case, log the activity, and keep the thread attached to your request until it is closed.

Common Privacy Policy Questions

These answers cover the questions we hear most about records, cookies, access requests, and contact steps. We keep them short so you can check the parts that matter before you open an account or send a privacy request. If the law in your area changes what we can do, we follow the local rule and tell you what that means for your account.

We collect the name, phone number, email, and login setup you send, plus device and session data. When you use DANA, OVO, GoPay, or QRIS, we also keep the matching transaction reference and time stamp so support can spot mismatched entries.

Payment records help us match a request to the right account, check errors, and answer disputes when we talk with support. We keep only the reference, time, and status needed for that task, then follow the local retention rule.

Yes. Send the request from your registered email or phone number, and we will verify it before changing your name, email, password, or wallet data where the law allows. We then confirm the result through the same contact.

We keep data only while it is needed for support, security, and legal retention. After that, we delete or anonymize it when the applicable rule allows, so old records do not stay longer than needed for your file.

Cookies help keep you signed in, remember language settings, and reduce repeat checks on mobile browser or desktop. You can clear them in your browser settings, but some account preferences will reset and you may need to sign in again.

Only staff who need the records to handle support, security, payment matching, or legal duties can access them. We limit that access, log the activity, and keep the data tied to the request rather than the full file.

Use live chat, email, or the account form and send the request from your registered contact. We answer every day from 08:00 to 24:00 WIB and will tell you the next step or the right channel for your case.

Related Pages

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